Digital Consultant - Bilingual French/English
Birmingham, Michigan
Digital Consultant (Bilingual French/English)
ÁñÁ«ÊÓƵ is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales initiatives.
This position is an entry-level role within ÁñÁ«ÊÓƵ with many opportunities for advancement. In this role you will be exposed to client management and ÁñÁ«ÊÓƵ’s proprietary technology solutions.ÌýÌý
ÁñÁ«ÊÓƵ offers top-of-the-line medical, dental, and vision benefits including fertility benefits, best in class parental leave, awesome company events and a generous PTO policy plus personal wellness days, community days and more!
Roles &ÌýResponsibilitiesÌý
- Provide support in French and English for dealerships enrolled in the Dealer Digital Program
- Build relationships withÌýdealership clientsÌýremotely via phoneÌýandÌýemail
- Communicate digital program expertiseÌýto clients
- Work with certified vendors to process dealership requests such as enrollments, cancellations,Ìýor upgrades
- Draw key insights from analyticsÌýtoÌýmake product and service recommendations
- Troubleshoot technical challenges on behalf of clients
- Manage and maintain brand compliance standards
- Attend weekly account status meetings to provide updates from Dealer Support team
- Complete digital health assessmentsÌýand program growth outreachesÌýas needed
- Log client information in Salesforce CRM
- CommunicateÌýwith account team to troubleshoot issues, provide reporting, and update client recordsÌýÌý
- Brief field team members on client history on an as needed basis
- Meet tight deadlines
- Manage a multitude of tasks in a timely fashion
DesiredÌýExperienceÌý& QualificationsÌý
- Fluency in French Canadian dialect is a requirement
- Bachelor’sÌýDegree required (Focus in Marketing, Business,ÌýorÌýCommunicationsÌýareÌýpreferred)
- 1-3 years of relevant industry experience (Marketing, Communications,Ìýor Automotive)ÌýOR experience in an internship or on-campus organizationÌý
- Previous customer service experienceÌýis preferred
- Comfortable working with unfamiliar technology related to the digital space (ieÌýSalesforce, Lead Management Tools, Websites,Ìýetc)
- An ability to work independently but also be a team player
- Time management skillsÌýand organization
- Strong verbal communication skills
- Ability to work well in a fast-paced environment
ÁñÁ«ÊÓƵ participates inÌýeVerify - EOE
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